Terms & Conditions
PILATES PEAKS — TERMS AND CONDITIONS
Last updated: September 2026
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These Terms & Conditions apply to bookings made with Pilates Peaks for private Pilates services in Les Trois Vallées, France.
By confirming a booking, you agree to these Terms & Conditions.
1. Services
Pilates Peaks provides private Pilates sessions in chalets, hotels, private residences and other agreed locations across Les Trois Vallées.
Sessions may be delivered by carefully selected Pilates professionals who hold the qualifications, professional authorisations and insurance required for the services they provide.
Service descriptions, session lengths, group sizes and current prices are shown on the Pilates Peaks website or confirmed with you before booking.
2. Prices and Payment
All prices are shown in euros and are the final price payable by the client.
All prices are inclusive of VAT where applicable.
Any exceptional additional cost will be agreed with you before your booking is confirmed.
Payment is normally made securely through the payment method or payment link provided by Pilates Peaks.
Full payment may be required to confirm a booking.
3. Booking
A booking is confirmed once:
the service, date, time and location have been agreed;
an appropriate instructor is available;
Pilates Peaks has confirmed the booking; and
any required payment has been received.
You are responsible for providing accurate booking information, including the number of participants, location and any relevant health information.
4. Cancellations and Rescheduling
If you cancel:
More than 48 hours before the session: full refund.
Between 24 and 48 hours before the session: 50% refund.
Less than 24 hours before the session or non-attendance: no refund.
We will try to accommodate requests to reschedule made more than 24 hours before the session, subject to instructor availability.
For packages containing several sessions, these cancellation terms apply to each scheduled session unless otherwise agreed.
Nothing in this section affects any mandatory rights you may have under French consumer law.
5. Changes or Cancellation by Pilates Peaks
If a session cannot take place because of instructor illness, unsafe travel conditions, severe weather, road closures or another circumstance outside our reasonable control, Pilates Peaks will try to offer:
another suitable instructor;
another time; or
another date.
If we cannot provide the booked session or a suitable alternative, you will receive a refund for the affected session.
6. Health and Participation
Pilates involves physical exercise.
You must tell Pilates Peaks or your instructor about any injury, medical condition, pregnancy, recent surgery or other circumstance that may affect your ability to participate safely.
If you are unsure whether Pilates is suitable for you, you should seek appropriate medical advice before participating.
The instructor may adapt or stop an exercise or session if they reasonably believe that continuing would be unsafe.
Pilates Peaks and its instructors do not provide medical diagnosis or medical treatment.
7. Session Location and Equipment
You or your accommodation provider must ensure that the agreed location is reasonably accessible and that there is enough safe space for the session.
Pilates Peaks and/or the instructor may provide portable Pilates equipment.
Please follow the instructor's directions when using any equipment.
8. Liability
Pilates Peaks will provide its services with reasonable care and skill.
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so or limits any mandatory consumer rights.
Pilates Peaks is not responsible for injury or loss arising from relevant health information being withheld where that information was reasonably necessary for safe participation.
Pilates Peaks is not responsible for loss of or damage to personal belongings unless caused by negligence for which Pilates Peaks is legally responsible.
9. Consumer Rights
Bookings made online, by email or by telephone may be subject to French consumer rules relating to distance contracts.
Where a statutory right of withdrawal applies, Pilates Peaks will respect that right.
Certain leisure services booked for a specific date or period may be exempt from the standard 14-day withdrawal right where the legal conditions for that exemption are met.
Nothing in these Terms removes any mandatory consumer protection available under French law.
10. Complaints
If you have a complaint, please contact:
Please include your name, booking date and details of your concern.
Pilates Peaks will first try to resolve the matter directly with you.
Once Pilates Peaks is operating as a registered French business, details of the appointed French consumer mediator will be displayed on the website and in these Terms as required by law.
11. Privacy
Personal information is used only where necessary to manage enquiries, bookings, payments, client communication and the safe delivery of services.
Relevant health information may be shared with the instructor assigned to your booking where necessary for safe participation.
Please see the Pilates Peaks Privacy Policy for further information.
12. Governing Law
Services supplied by Pilates Peaks in France are subject to applicable French law.
Nothing in these Terms removes any mandatory consumer rights available to you.
Contact Pilates Peaks:
ContactPilatesPeaks@gmail.com