Terms & Conditions
PILATES PEAKS — TERMS AND CONDITIONS
Last updated: May 2026
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1. WHO WE ARE
Pilates Peaks is operated by Hannah Sharman trading as Pilates Peaks, with a principal business address at Flat 2 Harbour Lights, Arwenack Street, Falmouth, Cornwall, TR11 3LH, United Kingdom ("we", "us", "our").
We provide premium mobile Pilates instruction services in the Les Trois Vallées ski area, including Courchevel, Méribel, Val Thorens, and Les Menuires, France, and may also operate within the United Kingdom seasonally.
Contact us: contactpilatespeaks@gmail.com | +44 7557 352761
2. THESE TERMS
2.1 These Terms and Conditions ("Terms") apply to all bookings made with Pilates Peaks, whether made via our website, by email, or by telephone. By making a booking you confirm that you have read, understood, and agree to these Terms.
2.2 We may update these Terms from time to time. The version in force at the date of your booking will apply to that booking.
2.3 These Terms are available in English. If you require them in French, please contact us and we will provide a translated version on request.
2.4 YOUR CONSUMER RIGHTS ARE NOT AFFECTED: If you are a consumer resident in the European Union (including France) or in the United Kingdom, nothing in these Terms affects your statutory rights under applicable consumer protection law. In particular, EU consumers have rights under EU Directive 2011/83/EU on consumer rights and any applicable national implementing legislation, including the French Consumer Code (Code de la Consommation). UK consumers have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3. OUR SERVICES
3.1 We provide in-chalet and on-location Pilates sessions delivered by a qualified instructor to individuals, couples, and groups.
3.2 Sessions are available in the Les Trois Vallées ski area (France) during the winter season, and in the United Kingdom as advertised. Exact availability and session types are set out on our website and confirmed at the time of booking.
3.3 We bring all necessary equipment to your chalet or accommodation. You do not need to supply any equipment.
3.4 We will always endeavour to provide the same instructor throughout your stay. In the event of an instructor being unavailable due to illness or other unforeseen circumstances, we will make every reasonable effort to provide a suitable substitute or to reschedule your session.
4. BOOKING AND CONFIRMATION
4.1 Bookings can be made via our online booking system (powered by Acuity Scheduling) or by contacting us directly.
4.2 A booking is confirmed only once you receive a written confirmation from us (which may be by email or via the booking platform). We reserve the right to decline any booking at our discretion.
4.3 You must provide accurate information when booking, including the address of your accommodation, the number of participants, and any relevant health information (see clause 7).
4.4 It is your responsibility to ensure that your chalet or accommodation provides reasonable space and a safe surface for the session. We will confirm any specific space requirements on request.
4.5 RIGHT OF WITHDRAWAL (EU CONSUMERS): Under EU consumer law, you ordinarily have a 14-day right to withdraw from a distance contract. However, because our services are booked for a specific date and time, by confirming your booking you expressly request that the service commences before the 14-day withdrawal period expires, and you acknowledge that you will lose your right of withdrawal once the service has been fully performed. Our cancellation policy in clause 6 applies instead and provides comparable protections.
4.6 RIGHT TO CANCEL (UK CONSUMERS): UK consumers booking services online have a right to cancel under the Consumer Contracts Regulations 2013. As above, where you book for a specific date and time, the same principle applies: by confirming, you request early performance and acknowledge that the right to cancel is replaced by our cancellation policy in clause 6 once the session has taken place.
5. PRICING AND PAYMENT
5.1 Prices are as set out on our website at the time of booking. Prices may be quoted in British Pounds (GBP) or Euros (EUR) as displayed. Where both are shown, you will be charged in the currency selected at checkout.
5.2 All prices are inclusive of VAT or equivalent sales tax where applicable.
5.3 Full payment is required at the time of booking unless otherwise agreed in writing.
5.4 Payments are processed securely via Stripe. We do not store your payment card details. By providing your card details you agree to Stripe's terms of service, available at stripe.com.
5.5 Prices include the instructor's travel to your accommodation within the Les Trois Vallées service area. Any additional travel costs outside this area will be agreed in advance and disclosed clearly before you confirm your booking.
6. CANCELLATION AND RESCHEDULING
6.1 CANCELLATION BY YOU
— More than 48 hours before your session: full refund.
— 24–48 hours before your session: 50% refund.
— Less than 24 hours before your session: no refund.
All cancellations must be made by contacting us directly at contactpilatespeaks@gmail.com or via the booking platform. Refunds will be processed within 14 days of cancellation using the original payment method.
6.2 RESCHEDULING BY YOU
We will endeavour to accommodate rescheduling requests made more than 24 hours before your session, subject to availability. Rescheduling requests made within 24 hours of a session are treated as a cancellation and the policy in 6.1 applies.
6.3 CANCELLATION BY US
We reserve the right to cancel a session due to illness, injury, extreme weather, or other circumstances beyond our reasonable control (force majeure). In this case you will receive a full refund within 14 days, or, where possible, an offer to reschedule at no additional charge.
6.4 We are not liable for any indirect costs you incur as a result of a cancellation by us (for example, transport or accommodation costs), except to the extent required by applicable consumer law.
7. HEALTH AND SAFETY
7.1 You are responsible for ensuring that all participants are in suitable physical condition to take part in a Pilates session.
7.2 You must inform us at the time of booking — and remind us before each session — of any injuries, medical conditions, recent surgery, or pregnancy affecting any participant. We reserve the right to decline to instruct a participant if we consider it unsafe to do so.
7.3 By making a booking you confirm that all participants are participating voluntarily and that they accept the inherent physical risks associated with exercise.
7.4 Our instructor will conduct sessions professionally and in accordance with their qualifications and training. They may modify exercises or end a session early if they consider it necessary for the safety or wellbeing of a participant.
7.5 Children under the age of 16 must be accompanied by a parent or guardian throughout the session.
8. LIABILITY
8.1 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot be limited or excluded under applicable law, including under UK consumer protection law or French consumer law.
8.2 Subject to clause 8.1, our total liability to you in connection with any booking shall not exceed the total amount paid by you for that booking.
8.3 We are not liable for any indirect, consequential, or economic loss arising from your booking or attendance at a session, to the extent permitted by applicable law.
8.4 We carry appropriate public liability insurance. Details are available on request.
8.5 We are not responsible for loss of or damage to your personal belongings during a session.
9. COMPLAINTS AND DISPUTE RESOLUTION
9.1 If you are unhappy with any aspect of our service, please contact us in the first instance at contactpilatespeaks@gmail.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.
9.2 EU CONSUMERS: If we are unable to resolve your complaint, you have the right to use the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. You may also contact your local consumer protection authority or the French Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF).
9.3 UK CONSUMERS: If we are unable to resolve your complaint, you may contact the Citizens Advice consumer helpline (0808 223 1133) or seek mediation through an alternative dispute resolution (ADR) scheme.
10. INTELLECTUAL PROPERTY
All content on the Pilates Peaks website, including text, photographs, graphics, and branding, is the property of Hannah Sharman trading as Pilates Peaks or used with permission. You may not reproduce or use any content without our prior written consent.
11. GOVERNING LAW
11.1 These Terms are governed by the laws of England and Wales.
11.2 If you are a consumer resident in the European Union, you also benefit from any mandatory consumer protection provisions of the law of your country of residence and/or the country in which the service is delivered. Nothing in clause 11.1 deprives you of such protections.
11.3 If you are a consumer resident in France and a dispute arises in connection with a service delivered in France, you may bring proceedings in the French courts or in the courts of England and Wales, at your option. We may only bring proceedings against you in the courts of your country of residence.
11.4 UK consumers may bring proceedings in the courts of England and Wales.
12. CONTACT
Pilates Peaks
Hannah Sharman trading as Pilates Peaks
Flat 2 Harbour Lights, Arwenack Street, Falmouth, Cornwall, TR11 3LH, United Kingdom
+44 7557 352761
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NOTE: These Terms have been drafted to reflect the requirements of both UK consumer law and EU consumer law (including French law), as Pilates Peaks operates in both jurisdictions. We recommend having these Terms reviewed by a solicitor familiar with both UK and French/EU consumer law before publishing.
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